- Customer Service
- Where is my order?
You can track your order here at any time by simply entering your order number, billing zip code and email address. Unfortunately, tracking information is not available at this time for some international orders and orders shipped via USPS to Hawaii and Alaska. Please allow 7-21 business days for delivery of international orders and 7-10 business days for USPS orders shipping to a P.O. Box, Alaska or Hawaii.
- ShopRunner Free 2-Day Shipping - How quickly will my items arrive?
"2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. There is some variation in how quickly Fanatics is able to process and ship orders. Both ShopRunner and Fanatics are committed to do our best to ensure that product is delivered within 2 days from the time the order is placed.
However, certain factors can result in longer delivery times, including the time of day you place the order. There are store shipping “cut-off” times each day. Orders received before store cut-off times are shipped that day. Orders shipped after cut-off times are shipped out the next day. Please consult our shipping page for more specific cut-off time information.
- What is your international shipping policy?
We are excited to offer faster, international shipping with tracking to our customers in the European Union and Australia for the same flat rate of $24.95. For the 28 European Union countries, an additional 23% will be charged for duties and taxes in checkout at time of payment when the order is placed. No other fees will be due upon delivery. Australia will have no additional duties/taxes charges. Orders will arrive in 4-10 business days and will be fully trackable. For other international countries (excluding Canada), shipping is just a flat rate of $24.95 and orders will arrive in 7-21 business days. Please note, that method does not provide tracking. We also offer an expedited option, with tracking, to many other countries for $39.95 and orders can be expected to arrive in 4-10 business days. The destination country may charge duties and import taxes on the shipment. Orders shipped to Canada are a flat rate of $14.95 plus 26.5% for duties and taxes, which will be charged during checkout at time of payment. Tracking is available and transit time is 5-10 business days. All prices on our site are in U.S. dollars (USD). You can view additional shipping information here.
- How do I return an item and how long will the process take?
If you need information on how to return merchandise, please click here. Please allow 2-7 Business days from the time we process your return for the refund to be reflected on your credit card or the form of payment used at checkout. When shipping merchandise back to us, it is recommended to insure it with whichever mail carrier you choose and have it trackable because it can take up to four weeks for us to receive and process your return. If you have received damaged items, please contact us immediately so we can ship you new merchandise.
- Can you help me find an item or size on the site?
If an item or size is not available on our site, then it is currently not in stock. All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out. Unfortunately, we do not have timeframes for when or if an item will become available. Our website is updated daily and new inventory is added frequently. Please continue to review our online catalog for any updates. Please click here to continue shopping. If this did not answer your question, please use the drop down below to contact customer service.
- Can you mail me a catalog?
Thank you for your interest in our products. We do not offer a printed catalog as our catalog is entirely web based, enabling us to constantly update our merchandise. We have many unique items and our product line is continuously changing; therefore, please visit our website often for the newest products and additions.